support.com (NASDAQ: SPRT) and Incontact (NASDAQ:SAAS) are both computer and technology companies, but which is the better business? We will contrast the two companies based on the strength of their institutional ownership, earnings, valuation, profitability, dividends, risk and analyst recommendations.

Profitability

This table compares support.com and Incontact’s net margins, return on equity and return on assets.

Net Margins Return on Equity Return on Assets
support.com -11.99% -9.82% -8.51%
Incontact -10.24% -22.75% -10.27%

Institutional & Insider Ownership

27.7% of support.com shares are held by institutional investors. Comparatively, 93.5% of Incontact shares are held by institutional investors. 15.5% of support.com shares are held by insiders. Comparatively, 6.3% of Incontact shares are held by insiders. Strong institutional ownership is an indication that hedge funds, endowments and large money managers believe a stock will outperform the market over the long term.

Earnings & Valuation

This table compares support.com and Incontact’s top-line revenue, earnings per share and valuation.

Gross Revenue Price/Sales Ratio EBITDA Earnings Per Share Price/Earnings Ratio
support.com $58.93 million 0.76 -$5.35 million ($0.39) -6.15
Incontact N/A N/A N/A ($0.31) -45.13

Incontact has higher revenue, but lower earnings than support.com. Incontact is trading at a lower price-to-earnings ratio than support.com, indicating that it is currently the more affordable of the two stocks.

Analyst Ratings

This is a breakdown of recent recommendations and price targets for support.com and Incontact, as provided by MarketBeat.com.

Sell Ratings Hold Ratings Buy Ratings Strong Buy Ratings Rating Score
support.com 0 0 0 0 N/A
Incontact 0 1 0 0 2.00

Incontact has a consensus price target of $14.00, indicating a potential upside of 0.07%. Given Incontact’s higher possible upside, analysts clearly believe Incontact is more favorable than support.com.

Volatility & Risk

support.com has a beta of 0.79, indicating that its share price is 21% less volatile than the S&P 500. Comparatively, Incontact has a beta of 1.51, indicating that its share price is 51% more volatile than the S&P 500.

Summary

Incontact beats support.com on 5 of the 9 factors compared between the two stocks.

About support.com

Support.com, Inc. is a provider of cloud-based software and services for technology support. The Company offers outsourced support services for service providers, retailers, Internet of Things (IoT) solution providers and technology companies. It offers technology support services programs for both the consumer and small business markets, and includes computer and mobile device set-up, security and support, virus and malware removal, wireless network set-up, and home security and automation system support. Its cloud-based offering, Nexus, is a software-as-a-service solution for companies to support interactions with their customers. Its end user software products are designed to maintain, optimize and secure computers and mobile devices. Its principal software products include products designed for malware protection and removal (SUPERAntiSpyware); personal computer (PC), smartphone and tablet maintenance and optimization (Cosmos), and PC registry cleaning and repair (ARO).

About Incontact

inContact, Inc. (inContact) is a provider of cloud contact center software solutions. The Company provides a range of cloud contact center call routing, self-service and agent optimization solutions. The Company operates through two business segments: Software and Network connectivity. inContact’s Software segment includes the services related to the delivery of its cloud contact center software solutions. Its Network connectivity segment includes the voice and data long distance services provided to customers. It offers its products and services to its customers in approximately five vertical markets, such as customer services and sales business process outsourcers (BPOs), retail and direct response, healthcare providers, utilities, and state and local Government. It provides software, which includes Automatic call distributing, Computer telephony integration, Interactive voice response with speech recognition, Outbound dialer, Screen recording and Interactive reporting tool.

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