Kylie Jenner‘s Kylie Cosmetics recently received an ‘F’ rating from the Better Business Bureau due to the large number of customer complaints received by the bureau. Earlier this week, the BBB announced the company had received its lowest possible rating due to its poor business practices and customer service. Now, that rating has apparently been removed and replaced with “No Rating” with a postscript saying that the bureau is waiting for updates on the brand’s customer service and quality issues.

The 18-year-old entrepreneur responded to the furor on her website, saying “You guys are the reason I keep going and I’m motivated every day to make Kylie Cosmetics the best it can be.” The statement continued on to say, “Because so many of you spoke out, I’m excited to tell you that the Better Business Bureau has looked at the facts and changed the rating.” Her statement also says, “I don’t want to respond to the haters but you guys deserve an answer and to know the facts. I love you and apologize to anyone who felt the urge to complain and didn’t receive the service they deserve.”

Kylie Cosmetics is the beauty company created by Jenner to produce her high demand Lip Kits. According to the BBB website, Kylie Cosmetics had 134 customer complaints filed within the last year. The complaints included 55 customers who experienced issues with the product itself and 77 who cited delivery issues, including never receiving the product they ordered. The other complaints involved credit and billing mistakes.

Back in May, the organization issued a product alert after many customers complained of receiving empty, Lip Kit-less boxes. The company responded in May by saying that the packages may have been stolen because of its recognizable boxes. As of June 23, 2016, there were still complaints rolling in. Jenner claims, “I’ve sold millions of lip kits and any complaint we’ve received to date has been addressed in a timely manner.”

Jenner’s beauty brand has received a lot of negative press since its launch 10 months ago. Complaints were launched about the product’s less than stellar lip gloss wands, leading to new versions being sent to all that had purchased one. Workers at Spatz Laboratories, which produces the Kylie Lip Kit, complained about dirty and unsafe work environments in April. In May, beauty vlogger Stephanie Nicole revealed that the $40 lip kits contained almost the exact same ingredients as its cheaper sister brand ColourPop’s version, which retail for about $17.

Rick Copelan, the President/CEO of the BBB serving Ventura, Santa Barbara and San Luis Obispo Countries, said in an interview that Kylie Cosmetics had reached out, asking how to increase its rating. Copelan said, “We reminded them that we had sent several requests for basic company information, including information regarding their volume of business but they had not responded.”

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